Digitalisation and consumer protection

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Dates

03/04/2024 - 04/04/2024

Location

ESMA Premises, Paris

Level

Workshops / Seminars

Delivery mode

Residential

How to participate

Rapid growth of digitalisation, platform-based services, and the increased influence of social media on the marketing and distribution of financial products. It is crucial to monitor and analyse the changes in the way consumers participate in financial markets and relate these changes to behavioural insights. How supervisors should respond to these changes and adapt their regulatory approaches to effectively safeguard consumer interests?

The workshop will aim to explore the complexities of protecting consumers in the ever evolving digital era and foster the convergence of effective approaches in supervision.

The objective of the workshop is to share experiences and gain insights on the analytical and supervisory tools to ensure consumer protection in an evolving digital landscape.

Social media impact on financial markets
- ESMA analytical and policy projects
- NCAs social media and influencers supervisory actions
Platformisation of financial services
- Robo-advisors, neo-brokers and copy trading providers
- Crypto-asset service providers
- Case study with participation of a platform representative
Behavioural finance
- ESMA and EIOPA experience with behavioural insights
- Panel discussion
Gamification and risks to consumers
Financial education

Experts with supervisory experience in consumer protection and innovation with insights on the supervisory initiatives and analytical tools related to platforms, social media, digital disclosures, digital channels, behavioural finance.

EU-SDFA Workshops can be hosted by FBF in Florence, the ESAs in Paris or Frankfurt, and participating NCAs in different venues.

All travel expenses related to participation in such workshops – including flight, accommodation, and taxi – must be covered by the participants/their institutions, as no reimbursement will be provided for these expenses.

The hosting institution will provide light lunches during the workshop, and if possible, one evening social activity.